Business Support >> Client Perspective

In 1993, Diana Wilson set up The Barnes Physiotherapy & Sports Clinic in Elm Bank Gardens. Twelve years later, in 2005, the opportunity arose to move to larger premises in Barnes and 'Physio on the River' was born, a physiotherapy, pilates and yoga centre helping people of all ages, from office workers to professional sports players, from new mums to retired citizens.

Diana first came across Prevista after attending one of our finance workshops after hearing about the government funded support that was available to businesses like her own. From this Diana attended follow up business support sessions with Prevista Business Adviser, Valerie Leggett.  When Diana moved to larger premises her business expanded rapidly and she realised it lacked structure and that she was doing far too much of the day to day administrative work. Valerie helped Diana analyse her workload and work towards recruiting a practice manager so that Diana would have time to work on developing the business further.  They also identified a need for customer service training and Valerie assisted Diana in accessing Prevista’s fully funded customer service qualifications for her reception staff.

Diana noted how helpful it was to have another perspective on the business to put her ideas into practice.

‘’Valerie helped me to gain a clear external perspective of the direction of my business. I knew what I wanted to do but my ideas were not quite crystal clear. I was so close to the business so it was really helpful to have an objective viewpoint’’