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Laura Alba

When Prevista’s Business Relationship Manager, Denize Thomas, gave a presentation to staff at the Asian Centre in Wood Green, Admin Assistant Laura Alba immediately knew that a Customer Service qualification was perfect for her. Denize recalls:

“After engaging senior managers at the Asian Centre they agreed for me to give a talk to their staff about the benefits of taking part in a Prevista QCF qualification. Following the completion of my presentation Laura immediately expressed her interest in taking part and, after a brief discussion with her, we agreed that the most appropriate qualification would be a QCF Level 2 in Customer Service”.

Denize paired Laura up with Prevista’s experienced Customer Service Assessor, Simon Tate. Simon was immediately taken by Slovakian-born Laura’s enthusiasm and self-awareness:

“Laura was already great at her job and had regularly received praise from her managers. However she was aware that if she was to move to the next level she would have to improve her English language skills and learn more about how to address different people in different ways depending on the situation and their seniority”.

Laura has developed at a tremendous pace and, as a result of her new customer service skills, she has been given additional customer-facing responsibilities including reception duties. Laura recognises that Prevista has helped her career development and has made her more valuable to her company:

“I enjoy the diversity of my learning. I’ve learnt important business vocabulary that regular English lessons would not cover and I have learnt how to face customers with confidence. Simon has been amazing, he is very encouraging and patient. Everything Denize told me in the beginning has been accurate, this qualification is really helping me in my daily job role and my managers have already started to give me extra tasks”.

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