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Our Customer Service advanced apprenticeship lasts approximately 18 months. During the apprenticeship the learner completes practical on-the-job training to get real experience and improve their skills. Learners also study the underpinning theory behind their job role to help them understand their job, resulting in increased motivation, ambition and productivity.
Daily activities of a Customer Service level 3 learner could include:
Once the apprenticeship has been achieved, the learner has the opportunity to advance to further education and qualifications, such as a Customer Service level 4 Apprenticeship.
This helps them to progress their career to senior roles such as senior customer service manager or senior team leader or a wide range of other managerial roles within business.
During the level 3 apprenticeship learners complete the following qualifications:
The diploma is built from a selection of mandatory and optional units. Prevista works alongside the learner and employer to ensure the right units are selected for the individual and their job role, maximising the positive impact for both the learner and employer.
Tutors will deepen the learner’s knowledge, understanding and experience of equality and diversity, and ensure well-being and personal safety is embedded into training, for example by teaching them their roles and responsibilities around safeguarding.
Examples of optional modules include:
A level 2 qualification such as GCSEs at grades A* to C, BTEC First Diploma, intermediate Apprenticeship or relevant work experience.
Prevista is delighted to announce the launch of our new professional development platform app, available on all Apple and AndroidREAD
Prevista has acquired the brand, assets, goodwill and the key staff of SMART Training. This took place on 1st AugustREAD
Prevista is delighted to announce the results of our annual Learner Satisfaction Survey. 93% of our Learners would recommend PrevistaREAD
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