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IT Users Level 2

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Our IT users’ intermediate apprenticeship lasts approximately 13 months. During the apprenticeship, the learner completes practical on-the-job training to get real experience and improve their skills. Learners also study the underpinning theory behind their role, helping them understand their job and resulting in increased motivation, ambition and productivity.

This apprenticeship is designed to improve the learner’s productivity within job roles that include regular use of IT.

Once the apprenticeship has been achieved, the learner has the opportunity to advance to further education and qualifications, such as an IT Users Level 3 Apprenticeship. This helps them to progress their career to IT supervisory roles and helps employers to cost-effectively build a competent qualified workforce.

Composition of the qualification

During the level 2 apprenticeship learners complete the following qualifications:

  • ITQ Diploma at Level 2
  • Functional Skills level 1 in English and Mathematics
  • Functional Skills Level 2 in ICT
  • Employer Rights and Responsibilities

Tutors will deepen the learner’s knowledge, understanding and experience of equality and diversity and ensure well-being and personal safety is embedded into training, for example by teaching them their roles and responsibilities around safeguarding.

The diploma is built from a selection of mandatory and optional units. Prevista works alongside the learner and employer to ensure the right units are selected for the individual and their specific job role, maximising the positive impact for both the learner and employer. Examples of modules that can be selected include:

  • Spreadsheet software
  • Word processing software
  • Website software
  • Presentation software
  • Improving productivity using IT
  • Database software
  • Internet
  • Using Email

Entry requirements

There are no specific entry requirements. However, the learner must have a basic level of English and Maths and not be qualified to degree level or equivalent.

This qualification is suitable for learners aged 16 years and above.


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