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Learner Engagement Officer – Apprenticeships

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Learner Engagement Officer – Apprenticeships

Salary: 18-22k

Prevista Ltd, United House, North Road, Islington, London, N7 9DP



With over 20 years of experience of delivering government funded programmes, Prevista is an OFSTED grade 2 company with a multi-disciplined team of people. The principles of Ofsted in terms of high standards of quality permeate the whole company

Job Purpose:  

To be responsible for the day-to-day administration of the onboarding process for Apprenticeship and Traineeship delivery. This will include employer and learner liaison to ensure eligibility for requested programmes of learning and initial interviewing of prospective learners.





The key duties of this post are to:

Support the Employer Engagement and Skills teams in maintaining and expanding the internal vocational delivery programme.

  • Support all learner enrolment activities
  • Interview potential candidates by telephone and face to face to determine their eligibility and suitability for the relevant Traineeship and apprenticeship opportunity
  • Setting up and distributing initial assessment / diagnostic accounts (BKSB); liaise with prospective learners to ensure all initial assessments and diagnostics are completed
  • Pipeline Coordination – maintain records and periodically report on onboarding status of all prospective learners
  • Supporting induction days (before, during and after) to minimise processing time of eligible learners
  • Validation checks on paperwork
  • In the event of pipelines of applicants with no existing employer, supporting their preparation for employment with high-quality CVs and Employability Skills.
  • Onboarding of clients on Aptem system
  • Contact with learners and/or employers to support eligibility assessment and resolution of any eligibility queries
  • Collate data on stakeholder expectations
  • Identify potential risk and escalate these to Line Manager
  • Production employer engagement performance data for Line Manager
  • Completion of the monthly Balanced Score Card appraisal process within timescales needed for your 1-to-1 appraisal meetings
  • Supporting enrolment compliance changes based on the ongoing transition of the vocational delivery team from frameworks to standards
  • Undertake regular professional development activities as agreed by the Head of Vocational Delivery to ensure CPD status is maintained.
  • Ensure timely processing, logging and issue of learner paperwork / certification
  • Undertake any other duties or projects, following and acting on any guidance given by the Head of Vocational Delivery or Performance Manager (internal apprenticeships)



  • At least 2 years’ experience in work based learning – essential
  • Prior experience in Onboarding
  • Demonstrated ability to prioritize and work within tight and changeable timeframes
  • Proven track record in delivering strong level of client service from start through to completion of a client onboarding
  • Ability to build and cultivate good working relationships with internal and external stakeholders
  • Confident, driven, self-starter with an ability to work independently
  • Strong customer focus and relationship management skills
  • Strong analytical skills: ability to follow through on all aspects of complicated workflows, excellent attention to detail
  • Effective problem-solver: ability to listen to client and stakeholder requirements, anticipate, eliminate, mitigate, escalate issues as appropriate
  • Excellent verbal and written communication skills: ability to communicate clearly and effectively to management, ability to present clear and concise solutions
  • Ability to act with urgency using powers of persuasion and good judgment to get things done
  • IT proficiency with experience in the use of educational databases
  • A commitment to supporting cultures that embody positive change, continuous improvement; health and safety, safeguarding and equality
  • Planning, monitoring and reporting skills
  • Teaching and Learning delivery experience and/or Employability workshop experience – desirable

A willingness to work towards an Education and Training Award and/or IAG qualification as part of CPD

closing date is 28th  February.

If you would like to apply for this job please forward your CV and a cover letter to


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