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Senior Account Manager

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Senior Account Manager

Salary: £30k - £35k with potential OTE

Prevista Ltd, United House, North Road, Islington, London, N7 9DP

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This is role is within Employer Engagement function at Prevista. Employer Engagement team’s mission is to create opportunities to help individuals, and businesses, subsequently, to improve the quality of life, increase motivation and productivity, and realise the potential.

The purpose of this role is to work with employers in key sectors to develop long lasting relationships and generate starts on our internal training provision through consistent high quality service. The job holder will act as an ambassador of Prevista culture and values and will ensure consistent high quality service delivery. Also, will work closely with new and existing accounts to ensure individual and business needs are met through a portfolio of qualifications.

The candidate is a dynamic networker, able to self-source and cold call leads; excellent communicator; highly organised and customer focussed, able to meet performance targets without compromising quality.

Key sectors

  • Health and Social Care
  • Child Care
  • Retail
  • Cleaning and Support Services
  • Customer Service
  • Business Services
  • Real Estate
  • Administrative and Support Services
  • Financial Services
  • Communication
  • Digital, Creative and Information Services

JOB ROLE

  • To effectively engage with medium and large employers who have the capacity to take up multiple product/service offers from Prevista
  • To ensure employers are fully supported throughout their customer journey with Prevista and to unblock any delivery issues as they arise through liaison with internal teams
  • To maximise repeat sales from existing accounts through effective account management
  • To make use of a range of communication tools to support and manage key relationships with employers by means of 1-2-1 meetings, networking events, group presentations, written proposals and telephone conversations
  • Maintain detailed records of employer intelligence on Prevista’s CRM system identified through an organisational needs analysis with each employer
  • Accurately forecast sales pipeline and manage end-to-end sales process with key accounts
  • Self-Source employers through a variety of methods (networking, word of mouth referral, telephone, desk research, events, etc.)
  • Collaborate with the Marketing team to ensure engagement strategies are effectively delivered and targeted at key employers/sectors
  • To operate in a highly targeted sales environment, achieving monthly targets for various products/services
  • Demonstrate a high level of business development credibility by keeping abreast of sector developments and pressures facing businesses across London
  • Ensure paperwork relating to products and services is completed accurately and in line with data protection and other quality standards
  • Support the team by referring leads as and when they arise
  • Attend scheduled meetings and aim for a 90% sales outcome
  • Take full responsibility for candidates’ initial assessment and sign-up
  • Ensure minimum of 70% conversion of sign-ups into starts

CANDIDATE SKILLS

  • Demonstrate a robust track record of effective/successful relationship management with large employers and have excellent communication and customer service skills
  • Previous experience engaging large and medium sized employers in terms of recruitment, training and organisational development
  • Able to effectively diagnose recruitment, training and development needs of employers and individuals to accurately suggest qualifications
  • Exceptional customer service experience, able to build and maintain ongoing relationships at various levels within an organisation
  • Excellent complaint handling skills and ability to identify and meet customers’ needs
  • Track record in developing own employer leads, working autonomously and within the team
  • Knowledge of the Government Work Programme, Skills and Enterprise agenda
  • Credible knowledge of challenges facing businesses across London
  • Understanding and sensitivity to the strategic business interests of key partners and stakeholders particularly the public sector
  • Demonstration of judgement, tact, flexibility, loyalty and commitment to the Company
  • Accurate, well presented written work; good reporting and data analysis skills
  • Ability to work under pressure and meet agreed targets

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